Returns & Exchanges
At Floof, we want your home to be your sanctuary, which is why we offer a 30-day trial period on all our cozy essentials. If you are not completely satisfied with your purchase, we make the return and exchange process simple and stress-free.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the products are in like-new condition.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your items, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing