Frequently Asked Questions
Everything you need to know about bringing comfort home.
What materials are used in Floof home products?
We prioritize premium, sustainable materials including 100% organic cotton, recycled polyester fills, and ethically sourced textiles designed for maximum durability and softness.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer a trial period for your bedding and rugs?
Yes! We offer a 30-day 'Comfort Guarantee.' If you aren't completely satisfied with your Floof products, you can return them for a full refund within 30 days of delivery.
How should I care for my Floof textiles?
Most of our products are machine washable on a gentle cycle with cold water. We recommend air drying or tumble drying on low heat to maintain the integrity of the fibers.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by location and are calculated at checkout.
Are your products pet and child-friendly?
Absolutely. All Floof products are OEKO-TEX certified and free from harmful chemicals, making them safe for every member of your family, including the furry ones.